Stalled marketing starts at the bottom step
A new channel. A new tool. Another campaign. Tactics without strategy are noise, to buyers and to AI.
Strategy runs top down: business, then brand, then marketing, then channel, and only then the tactic.
Every step depends on the one above it, and every step starts with the customer.
With PB² GOST³, no strategic decision gets skipped or made out of order.
Nine decisions, for any industry, size or budget. The first is People, because every business exists to create and keep a customer.
The “peanut butter”
The tangible facts about who you sell to, why they'd choose you, and what you can spend. These inform every decision below them.
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PeopleWho is our buyer, and what problem do we solve for them?The single most important question
Read the People page- Why People comes first. Peter Drucker said the purpose of a business is to create a customer. Ted Levitt added: and keep one. Whatever the industry, every strategy starts there.
- FOMU beats FOMO. A buyer’s Fear Of Messing Up by buying the wrong thing is bigger than their Fear Of Missing Out by not buying. So make choosing you the safe choice.
- F.R.E.D. persona. Fears, Results, Expectations and Desires: what could go wrong if they buy, what it lets them do, how they want to be sold, and how they hope it changes their business.
- Start small. Win one segment first, then expand.
TestCan you name your best customer's fear and desire without naming your product?
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BrandWhy buy from us instead of our competitors?
Read the Brand page- Sweet Spot. What customers need, what you do well and competitors don't offer. Lead with one strength: Product, Story, Experience or Price.
- Distinguishable to people and AI. A buyer, or an AI tool, should be able to tell you apart from your closest competitor in one sentence.
- T.O.P. claims. Therapeutic, Original, Provable.
- The category decides. New categories reward being different. Mature ones (HVAC, law, banking) reward being distinctive and remembered.
TestCould a competitor run your headline tonight without changing a word?
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BudgetHow much money do we have to spend?
Read the Budget page- Rule of thumb. What you spend on marketing today, and how you spend it, is roughly what it takes to maintain the revenue you have. To grow, one of those has to change.
- SOV = SOM. Share of voice and share of market even out over time. Outspend your share to grow.
- CMO Survey. Marketing runs 6.4% to 17.2% of revenue, by sector and company size.
- 60/40. Established brands: 60% brand, 40% sales activation. New companies flip it.
- Marketing is broader than advertising, especially with AI.
TestCan you pay the full entry fee for every channel you plan to fund?
The “ghost”
What has to move and by when, then how to get it done. It's the elusive part, and skipping it is why marketing stalls.
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GoalWhere is the business going?
Read the Goal page- Ansoff Matrix. Where growth comes from. Market penetration (current offer, current customers) is where to start. Product development, market development and diversification each add risk, and diversification is the riskiest box.
TestWould the owner recognize this number as theirs?
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ObjectiveWhat must marketing move, and by when?
Read the Objective page- F.R.Y. Design each campaign around one.
Frequency gets existing customers to buy more often.
Reach creates new customers.
Yield gets existing customers to spend more. - S.M.A.R.T. "Grow registrations 15% by March 1," not "increase registrations."
TestIs there a number, a date and a straight line back to the goal?
- F.R.Y. Design each campaign around one.
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StrategyHow, and what first?
Read the Strategy page- Harvest demand versus build demand. Harvesting (sales activation) captures the demand that exists today. Building (brand) creates demand for later. You need both.
- The 95/5 rule. Only 3 to 5% of your audience is ready to buy right now. Make sure the other 95% remember you when they are.
TestCan you name what you are deliberately not doing this year?
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TacticsWhich channels, which tools?
Read the Tactics page- Paid, owned, earned. The brand pays, the brand controls, or the customer controls.
- Reach, depth, relationship. The stages of every campaign. Tactics without strategy are mush.
- Signals across surfaces. AI reads your website, profiles, reviews and press together, so every surface should carry the same claim.
TestDoes every line item trace back to the strategy?
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TrackingHow do we know what’s working and what needs to be fixed?
Read the Tracking page- Track, analyze, optimize. Set up tracking before you spend, read what it means, then improve. Testing lives inside it: you can’t test what you aren’t tracking.
- The O-Ring. Marketing funnels are systems, and systems run on multiplication. One step at zero, like an unanswered phone, zeroes the whole chain. Fix the weakest step first.
TestDid the business move, or only the dashboard?
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TeamWho owns each step?
Read the Team page- A name on every step, including whoever answers the phone.
- VUCA. Volatile, uncertain, complex and ambiguous markets need teams built like basketball, not football: flatter, faster and without silos.
- Hybrid teams. Internal people plus agencies and freelancers, with AI built into production and decisions wherever it helps.
TestWho answers the phone at six o'clock?
Nine decisions, then one plan
Each letter is a strategic choice: what you'll do to grow, and what you won't. One focus at each level. Put the nine together and you have a plan: who, how much, when and in what order.
Skip this work and go straight to doing things, and marketing rarely pays out like an ATM. Write the decisions down, share them so everyone works from the same page, and expect to revise them as results come in. As Eisenhower put it, plans are worthless, but planning is everything.
The whole plan in one sentence
Get [the people] who [fear or want this] to [take this action] by [this claim, run as this play].
If you can't fill in every bracket, you've found the letter to work on next.
Not sure how many you've made? Get your benchmark, then see how many of the nine key marketing decisions you've made.
Where it comes from
PB² GOST³ was built in SMU's continuing education program, for working professionals who need frameworks they can use the next morning. It's designed to work for B2B and B2C companies, startups and enterprises alike.
Brad also teaches it to business owners through TSB Academy, Texas Security Bank's executive education series, and it's the backbone of the Brand Truth Workshop. Download the one-page cheat sheet.
